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Full-Time Healthcare Support Worker under Cambridge University Hospital

Permanent Healthcare Support Worker is a healthcare role involving the provision of fundamental support to nurses and physicians to ensure proper patient care. This role is vital to patient care as it ensures that patients receive quality and basic support they need when they’re unable to do it themselves. Healthcare Support Workers (HCSWs) are an integral part of the healthcare team, offering support in a wide range of healthcare settings.

Permanent Healthcare Support Worker Job Description

HCSWs are responsible for assisting healthcare professionals in clinical and non-clinical capacities, including patient care and support, administrative and clerical duties, dietary and nutrition, and housekeeping. While some HCSWs work in hospitals, others work in clinics, home healthcare, and long-term care facilities.

As a Healthcare Support Worker (HCSW), you will work under the proper supervision of a qualified healthcare professional, usually a Nurse, Physician, or Midwife, to provide safe, kind, and compassionate care to our patients.
They must communicate effectively and professionally with patients, families, and other staff members. They must also maintain a high level of cleanliness and safety in the healthcare setting.

We are looking for staff who can work a variety of shifts, covering a 24-hour period, to support our patients whenever needed. You will be part of a multidisciplinary team, assisting with patient care and other related duties.

Cambridge University Hospital (CUH) offers a comprehensive two-week clinical support staff induction program and support to obtain the National Care Certificate. This will help you settle into the organization and quickly feel like a valued member of our clinical team.

We are currently recruiting for a range of wards, including our Care for the Elderly department, among others. Please note that we are only recruiting for Permanent Healthcare Support Workers.

Please be aware that, unfortunately, the Trust cannot offer sponsorship for this position in accordance with Home Office guidelines.

If you hold a Student Visa, we are unable to proceed with your application. However, once you have completed your course or are close to completion, we recommend applying for Bank HCSW roles when available.

Remember, we have Healthcare Support Worker positions available in various areas of the hospital. Please note that this advertisement is only for Adult Permanent areas, and not for Paediatrics or the Rosie Hospital. If you are interested in those positions, please refer to Indeed Job Search: Indeed Sign Up | Indeed Login For Health Care Jobs for our other available adverts.

Job Details

Main areaDivision- A/B/C/D/Healthcare Support Worker
GradeBand 2
Full time / Part time
37.5 hours per week
Job ref
Cambridge University Hospitals NHS Foundation Trust
Employer typeNHS
SiteAddenbrookes Hospital- Div A/B/C/D
Salary£22,383 per annum pro rata
Salary periodYearly
Application Clsing Date01/12/2023 23:59

Benefits of Permanent Healthcare Support Worker under Cambridge University Hospital

We offer development opportunities and also, a wide range of benefits, including on-site leisure facilities, a shopping concourse, day nurseries, and convenient access to a great transportation system with easy connections to airports and rail travel.

If you would like to discuss the required hours for this role further, please reach out to the specified contact. We are open to considering alternative working hours in some special cases. Stagecoach is delighted to offer complimentary bus travel between the Babraham and Trumpington Park and Ride sites and CUH. Moreover, we provide additional discounts exclusively for NHS and CUH staff.

Also, at CUH, we are committed to education, training, and development. Joining as a Healthcare Support Worker opens doors to the following:

– Completion of the National Care Certificate
– Skills development
– Access to training in Functional skills, English, and maths to enhance your literacy, numeracy, and language skills
– All new staff will receive detailed information about development options during their induction program.

Qualifications of Permanent Healthcare Support Worker

Essential Criteria:

– Meets CUH assessment criteria: possesses a good standard of Literacy and numeracy
– Capable of working towards obtaining the National Care Certificate (NCC)

Desirable Criteria:

– Holds a Level 2 Health & Social Care Qualification/Apprenticeship (or equivalent)
– Holds a Care Certificate (NCC) and has GCSE A-C Maths & English or equivalent**


Essential Criteria:

– Demonstrates excellent verbal and non-verbal communication skills

Desirable Criteria:

– Has experience working in a hospital environment or other care setting


Essential Criteria:

– Understands the importance of confidentiality and displays knowledge on how to maintain it
– Recognizes the importance of respect and communication
– Understands what constitutes effective teamwork
– Acknowledges the importance of Infection Control Standards
– Values the significance of good timekeeping


Essential Criteria:

– Able to follow written instructions
– Able to follow verbal instructions
– Understands their role in providing care that meets patient needs
– Respects patient dignity, wishes, and beliefs, demonstrating empathy and kindness
– Recognizes the importance of commitment, values, and behaviors
– Demonstrates caring and compassionate behaviors
– Possesses good basic IT skills

Desirable Criteria:

– Promotes patient independence
– Able to identify situations when the assistance of a more senior staff member is needed
– Capable of prioritizing and organizing their own workload
– Understands the importance of consistently providing individualized care

Additional Requirements:

Essential Criteria:

– Demonstrates the ability to consistently behave towards patients, visitors, and colleagues in alignment with the Trust values of safety, kindness, and excellence
– Recognizes and takes action to minimize potential risks involved in work activities
– Adheres to health and safety requirements at all times
– Understands the importance of reporting concerns related to patient care
– Able to work rotational shifts on weekdays, weekends, nights, and public holidays
– Able to start work at the designated shift times required by the clinical area

Desirable Criteria:

– Takes responsibility for their own personal development
– Efficiently and effectively uses and maintains resources. 

Whether you have experience as a Healthcare Support Worker or are starting your journey in the field of care, if you are compassionate, caring, and seeking a new challenge, we have an opportunity for you to take the next steps in your healthcare career.

Finally, Permanent Healthcare Support Workers play an essential role in healthcare settings. They help to ensure that patients are cared for and supported efficiently and effectively, contributing to the overall healthcare experience. At Cambridge University Hospital, HCSWs are a crucial component of the healthcare team, working diligently to offer the best possible quality care to patients.

James Mitchell
James Mitchell
James Mitchell, a devoted health enthusiast with expertise in personal training and nutrition, delivers actionable fitness and wellness guidance. With a passion for simplifying complex concepts, James empowers readers to embark on transformative journeys to optimal health, making him a trusted figure in the wellness domain.


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