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HomeHealth Care Jobs & VisaHealthcare Support Worker Roles and Responsibilities

Healthcare Support Worker Roles and Responsibilities

Searching for Healthcare Support Worker Roles and Responsibilities? A healthcare support worker help patients with social and physical activities, personal care, mobility, meal times, booking appointments etc. They may also take observations of patients, including temperature, pulse, respiration and weight. A carer support worker also helps to  provide advice about housing, learning life skills such as cooking or budgeting and providing emotional support and befriending. 

Shared lives carers welcome vulnerable people into their own home or stay with individuals in their own home and care for them there. In some cases, the duties of care assistants and support workers may be the same and in other cases, they may differ greatly. Healthcare assistant jobs can be based within hospitals, residential care homes and nursing homes while support workers can be found in care homes and community-based day centres.

Healthcare support workers form a vital part of any healthcare team. They work across public sector healthcare provision, providing high levels of care to patients and support to colleagues in all care and treatment settings. Sometimes known as healthcare assistants, support specialists work under the supervision of a healthcare professional. Assistants could work in any area of healthcare, including mental health services, children’s healthcare, accident and emergency (A&E), surgery, maternity support and numerous other areas.

The Vital role of a Healthcare Support Worker involves providing support across a variety of tasks, including helping patients with their personal care and hygiene, mobility, meals and social and physical activities. They may also assist patients by carrying out various light duties for their supervisors, such as noting observations, recording temperatures, respiration, pulse and height and weight measurements. The role might involve working in a hospital or another type of clinical setting or visiting people in the community and in their own homes, depending on the role and the area of work


This is a question most people frequently ask but the honest truth is that a healthcare support work is GOOD but stressful. This is because every ward is different with different management, teams and way of working which sometimes makes it difficult.The best part of this job is seeing the difference you can make on other people’s lives and seeing them smile. It is aa good job that comes with a good pay.

What Are The Different Types of Support Professionals in Healthcare?

There are seven broad areas that support professionals or assistants typically work. Each of the seven areas requires a different skill set and different duties and roles and responsibilities could vary significantly within each of the seven areas, depending on the specific area of work. These seven main areas includes

1. Mental health: Mental health support assistants work primarily on the care, treatment and recovery of patients suffering from mental health conditions. This could include various mental illnesses and conditions, with duties varying according to the nature and severity of the illness.

2. Community: Community support specialists typically work with GPs and community nursing teams, delivering care and helping to manage patients. This could take place in patients’ own homes, in care homes or in a community setting such as a village hall or leisure centre.

3. Primary care: Primary care services are the first point of contact for patients in the healthcare system. This usually means working in a GP surgery to help assess patients and provide support to GPs and nurses in a variety of duties.

4. Acute: Acute support work tends to be in hospitals and can mean working with patients with various severe conditions and illnesses. The role involves helping patients to manage their daily activities and recording information and observations for nurses, doctors and other healthcare colleagues.

5. Midwifery: Midwifery support involves working in a maternity unit, supporting midwives and nurses and taking responsibility for caring for new babies and their parents.

6. Children’s services: Assisting with children’s services includes differing types of support work across healthcare provision for children and young people. This could include attending clinics in schools and outpatient services for children while also caring for children who are receiving inpatient treatment at a hospital.

7. Learning disability: Learning disability support work involves working with people with learning disabilities such as autism, helping them to learn new skills and develop a level of independence.


There are no set requirements for becoming a support professional or assistant in healthcare. In an entry-level role, you may be able to gain a position without prior work experience in healthcare or without any formal qualifications. Some roles require candidates to achieve GCSEs in English and math, while other positions might seek candidates with basic healthcare qualifications, such as a BTEC or NVQ.

Although healthcare experience is rarely essential, it can be beneficial to your application if you have some experience in a health or care setting. You might seek paid work or work on a voluntary basis in your leisure time. You may also have previous work experience that helps you demonstrate some of the qualities you’re required to display in healthcare support work. This could include working with children or older people. Some employers may consider your personality and soft skills above any formal qualifications and experience.

Understanding Healthcare Support Worker Roles and Responsibilities

Healthcare support workers play a vital role in the healthcare system, providing essential assistance and care to patients, enabling the smooth functioning of medical facilities, and supporting healthcare professionals. Their responsibilities encompass various tasks, contributing significantly to patient comfort and well-being. Here is an overview of the roles and responsibilities of healthcare support workers:

Understanding Healthcare Support Worker Roles

Quickly check out the Healthcare Support Worker Roles and Responsibilities below:

1. Direct Patient Care – Healthcare support workers assist patients with daily activities such as bathing, dressing, eating, and mobility. They provide emotional support, companionship, and reassurance to patients, ensuring their comfort and well-being.

2. Monitoring and Recording Vital Signs – Support workers measure and record vital signs like blood pressure, pulse rate, temperature, and respiration, reporting any abnormalities to healthcare professionals.

3. Assisting During Medical Procedures – They support healthcare professionals during medical procedures, examinations, and treatments, ensuring patients are comfortable and assisting with necessary equipment.

4. Maintaining Cleanliness and Hygiene – Healthcare support workers maintain a clean and sanitized environment for patients, including changing bed linens, cleaning patient rooms, and ensuring infection control measures are followed.

5. Providing Administrative Support – They assist in administrative tasks, such as scheduling appointments, organizing patient files, and facilitating communication between patients and healthcare providers.

6. Patient Advocacy – Support workers advocate for patients’ needs and concerns, acting as a bridge between patients and healthcare professionals, ensuring that patients’ voices are heard and respected.

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Understanding Healthcare Support Worker Responsibilities

Quickly check out the Healthcare Support Worker Roles and Responsibilities below:

1. Following Care Plans – Healthcare support workers follow individualized care plans developed by healthcare professionals, ensuring that patients receive appropriate care according to their needs.

2. Communication and Reporting – They communicate effectively with patients, families, and healthcare team members, reporting any changes in patient conditions or concerns to the appropriate personnel.

3. Adhering to Safety Protocols – Support workers adhere to safety protocols and procedures, including infection control, proper handling of medical equipment, and ensuring a safe environment for patients and themselves.

4. Continuing Education and Training – Healthcare support workers engage in ongoing education and training to enhance their skills, stay updated on healthcare practices, and improve the quality of care they provide.

5. Cultural Sensitivity and Compassion – They demonstrate cultural sensitivity and compassion towards patients, respecting diversity and individual differences in beliefs, values, and practices.

6. Team Collaboration – Support workers collaborate with healthcare professionals, nurses, and other staff members to provide coordinated and effective patient care.

Healthcare support workers are an integral part of the healthcare team, contributing to the well-being of patients by providing compassionate care and essential assistance. Their dedication and commitment greatly impact the quality of healthcare services provided in various healthcare settings.


In this paragraph, we are going to be talking about The Healthcare Support Worker Code of Conduct, which includes the meaning of code of conduct, its function, and most especially its standard.


This is a guide for users of services, patients, carers, families and the general public about the Code of Conduct Healthcare Support Workers and Adult Social Care Workers in England

A code of conduct is in place for Healthcare Support Workers and Adult Social Care Workers in
England. It can be found here on the Skills for Health website


and on the Skills for Care website (


The code of conduct sets out the minimum requirements of how Healthcare Support Workers and Adult Social Care workers should behave at work.

It is in place to help them to provide safe, effective and compassionate healthcare, care and support to you and your family. Every healthcare support worker and adult social care worker should treat you with dignity and respect.


The Code of Conduct contains seven standards, As a Healthcare Support Worker or Adult Social Care Worker in England you must:

1. be accountable by making sure you can answer for your actions or omissions
2. promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and
care services and their carers at all times
3. work in collaboration with your colleagues to ensure the delivery of high quality, safe and
compassionate healthcare, care and support
4. communicate in an open, and effective way to promote the health, safety and wellbeing of people
who use health and care services and their carers
5. respect a person’s right to confidentiality
6. strive to improve the quality of healthcare, care and support through continuing professional
7. uphold and promote equality, diversity and inclusion.

Each standard within the Code of Conduct is further explained by a series of guidance statements. If you want to see these, please use the link at the top of the page to view the full document.


Healthcare Support Workers in patient-facing roles and Adult Social Care Workers (not Social Work Assistants) in England.

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Other registered health and social care staff (eg Social Workers, Nurses, Doctors, Occupational Therapists, Physiotherapists) have regulatory codes of conduct that they already work to so the Code of Conduct for Healthcare Support Workers and Adults Social Care Workers does not apply to them


Introducing a single Code of Conduct means that all Healthcare Support Workers and Adult Social Care Workers, who sign up to the code, are working to the same standards. The aim is that wherever you are accessing services, you should receive safe and high quality care and support, whether this is at home, in the community or at the hospital. You should be clear about how Healthcare Support Workers and Adult Social Care Workers should behave and what they should and should not do.


There is no legal requirement for employers to use this Code of Conduct. However, the Code of Conduct outlines ‘best practice.’ It is likely to be used by employers to measure the performance of Healthcare Support Workers and Adult Social Care Workers. It can also be used to inform investigation and complaints procedures.


The Code of Conduct describes how workers should behave. The Care Certificate describes the minimum things workers must know and be able to do. You can get copies of the Care Certificate documents on the Skills for Health website and Skills for Care website.

Using the Code of Conduct with the Care Certificate is a measurable way to check that workers are working to the same standard as other people in similar roles across health and social care. They are designed to help them provide safe, effective, and compassionate healthcare, care, and support.
Although the Code of Conduct does not have to be used it does provide a model for best practice and supports the NHS Constitution and the Social Care Commitment.


If you feel that the care or support you are receiving is not right, you need to ask to see the organisation’s complaints procedure and express your concerns. The complaints procedure will explain how the organisation will address your concerns and outline what you need to do next.

Emily Wilson
Emily Wilson
Meet Emily Wilson, RN, BSN, a compassionate Registered Nurse who translates medical insights into actionable wellness guidance. With a focus on preventive care, she empowers readers to make informed health decisions. Through her relatable expertise, Emily inspires a balanced and healthy lifestyle for all.


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